Refund policy

We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Several types of items are exempt from being returned, including opened cosmetic, hygiene, or personal-care products.

To start a return, please contact us at universecreationsanima@gmail.com with your order number. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.

If you have any questions about our return policy, please contact us at universecreationsanima@gmail.com.